Terms & Conditions

1. About these terms

These terms apply when you order from Karachi Bay through this website, WhatsApp, phone or at a branch. Karachi Bay is operated by [Registered business name] (NTN [NTN]), [Registered business address], Karachi. By placing an order you agree to these terms, our Privacy Policy and our Refund Policy.

2. Your account

• You sign in with your mobile number and a one-time code. Keep your phone secure; you are responsible for orders placed from your account.
• One account per mobile number. Please give accurate details so we can deliver your order and contact you about it.
• We may suspend accounts used for fraud, abuse of offers, or abusive behaviour towards our staff or riders.

3. Placing an order

• Your order is confirmed when the kitchen accepts it. You’ll see the status on your tracking page and may receive SMS/WhatsApp updates.
• We may decline or cancel an order if an item is unavailable, the address is outside our delivery area, we cannot reach you, or we suspect misuse. If you have already paid, you will be refunded in full.
• Menu photos are for illustration. Actual presentation may vary slightly.

4. Prices and payment

• All prices are in Pakistani Rupees (PKR) and include sales tax. Delivery fees, if any, are shown before you place your order.
• The total shown at checkout is the amount you pay. If a price on the site is clearly wrong, we will contact you before preparing the order.
• Payment options are shown at checkout and may include Cash on Delivery, card on delivery, or paying at the counter. Please have the amount ready for the rider.
• Repeatedly refusing Cash on Delivery orders at the door may lead to COD being disabled for your number.

5. Delivery, takeaway and dine-in

• Delivery times are estimates, not guarantees. Traffic, weather and kitchen load can affect them.
• Please make sure someone is available at the address. If the rider can’t reach you after reasonable attempts, the order may be returned and treated as delivered.
• Takeaway orders should be collected around the ready time shown. Food left uncollected for a long time may not be held.
• Dine-in orders placed by scanning a table QR code are linked to that table.

6. Cancellations

You can ask to cancel by calling or messaging us before the kitchen starts preparing your order. Once preparation has started, we may not be able to cancel. See the Refund Policy for details.

7. Coupons and deals

• One coupon per order. Each coupon has its own conditions (minimum order, maximum discount, valid times, order types, first order only), shown with the code.
• Coupons have no cash value, can’t be exchanged, and may be withdrawn or changed at any time. First-order codes are limited to one use per customer and mobile number.
• Deals and prices may change without notice and are subject to availability.

8. Bay Rewards

• Bay Points are earned on completed orders placed while signed in, at the rate shown on the Bay Rewards page (currently 4 points per Rs 100 of food, before tier multipliers).
• Points can be redeemed from 200 points, for up to 30% of an order, and expire 12 months after they are earned.
• Points earned on cancelled or refunded orders are reversed. Points have no cash value and cannot be transferred or sold.
• We may change, suspend or end the programme, or adjust balances created by error or misuse. Material changes will be announced on the site in advance where reasonably possible.

9. Allergens and dietary needs

Our food is prepared in a shared kitchen where common allergens (such as gluten, dairy, eggs, soy, sesame, nuts and seafood) may be present, so we can’t guarantee any item is free from traces. If you have an allergy, please contact us before ordering and add a note to your order.

10. Acceptable use

Don’t misuse the website: no fake orders, automated scraping, attempts to break security, or abuse of coupons and referrals. Misuse of electronic systems may be an offence under the Prevention of Electronic Crimes Act, 2016.

11. Liability

We take care to get every order right. If something goes wrong, our responsibility is limited to putting it right with a replacement, refund or credit as described in our Refund Policy, to the extent allowed by law. Nothing in these terms limits your rights under the Sindh Consumer Protection Act, 2014 or other applicable law.

12. Governing law

These terms are governed by the laws of Pakistan. Disputes are subject to the jurisdiction of the courts at Karachi.

13. Contact

Email [email protected], call +92 339 1100049, or use our contact page.